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Case Studies

Work that moved the numbers

Each of these shipped to production for a major Philippine bank. Employer names are withheld for confidentiality; the outcomes are real.

AllBankingFintechPaymentsWealth
Using a smartphone and card to open an account01
Retail Banking

Zero-Queue Digital Account Opening

A BSP-compliant eKYC onboarding flow that moves account opening from a 90-minute branch visit to under 6 minutes on a budget Android phone.

16 Weeks · 4 Sprints · 1 UX Lead, 2 UX Designers, 1 Researcher, 1 Content Designer

58%
Drop-off rate
5.8 min
Avg. completion
4.7/5.0
CSAT
91%
First-attempt ID capture
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Investment performance and market charts02
Wealth & Investments

Mobile-First UITF Investment Platform

Turning first-time savers into first-time investors by reframing a compliance form as a guided conversation — and 'UITF' as a goal you can picture.

20 Weeks · 5 Sprints · 1 UX Lead, 2 UX Designers, 1 Researcher, 1 Financial Content Specialist

+142%
New UITF investors
₱2.1B
New AUM
91%
Task success rate
44%
Fewer support tickets
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Scanning a QR code to pay with a phone03
Payments

Unified Payments & Transfer Hub

Collapsing seven tangled payment paths into one confident flow — built around 'who am I paying?' instead of 'which rail?' — ahead of the QR Ph v2.0 launch.

14 Weeks · 3.5 Sprints · 1 UX Lead, 3 UX Designers, 1 Content Designer, 1 Accessibility Specialist

71%
Payment error rate
68%
Fewer support calls
₱12.2M
Monthly savings
3×
QR Ph adoption
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