Skip to main content

Resume

Full case studies available at /work.

Download PDF

Errell Niño

Senior UX Design Manager — Banking & Fintech

Manila, Philippineshello@uxtap.comwww.linkedin.com/in/e-nino

Summary

Senior UX Design Manager with 15+ years designing and shipping enterprise digital products across banking, fintech, and technology consulting. Proven record leading multiple Agile squads and translating research into measurable business outcomes — reduced onboarding abandonment, billions in new AUM, and multi-million-peso support savings. Deep expertise in BSP-regulated financial experiences, accessibility (WCAG 2.1 AA), and design leadership.

Core Competencies

UX & Design Leadership

User-Centered Design (UCD) · UX Research & Testing · Heuristic Evaluation · Wireframing & Prototyping · Design Sprints · Enterprise Design Thinking

Service & Product Design

Service Blueprints · Customer Journey Mapping · Use Case Analysis · Product Roadmapping & Vision · Design System Strategy · Reusable Component Libraries · Accessibility (WCAG 2.1 AA)

Product & Project Management

Agile & Scrum Methodologies · Product Ownership & Backlog Management · Stakeholder Management · Cross-Functional Team Leadership · MVP Definition · Scope & Business Development

Industry Domains

Banking & Financial Services · Fintech & Digital Banking · Wealth Management (UITF/Investments) · Payments & Transfers · Cloud Computing & AI · Enterprise SaaS Platforms

Experience

UX Design Manager / Squad UX Lead

2021 – Present

Major Philippine Universal Bank (via Accenture) · Digital Banking · Payments

  • Lead UX across 5+ Agile squads shipping digital onboarding and payments products.
  • Owned the eKYC account-opening redesign that cut abandonment by 58% and shifted volume out of branches.
  • Directed the unified payments hub that reduced errors 71% and support costs by ₱12.2M/month.

UX Design Manager

2018 – 2021

Global Professional Services Firm (EY) · Enterprise Consulting

  • Led enterprise UX engagements for banking and financial-services clients.
  • Built and mentored cross-functional design teams across multiple concurrent programs.
  • Standardized research and design-sprint practices across delivery teams.

UX/UI Lead

2015 – 2018

American Technology Company (IBM) · AI Platform Teams · Wealth

  • Led UX for enterprise AI platform products using Enterprise Design Thinking.
  • Drove the UITF investment platform that generated ₱2.1B in new AUM within six months.
  • Partnered with product and engineering to ship complex B2B experiences.
  • Facilitated design workshops and playbacks with enterprise stakeholders.

UX / Product Design Roles

Earlier

Technology & Consulting

  • Progressive UX and product design roles building foundational research, IA, and interaction-design expertise.

Selected Achievements

  • Cut digital account-opening abandonment by 58% and shifted 67% of eKYC volume out of branches.
  • Generated ₱2.1B in new AUM within six months via a goal-first UITF investment platform (+142% new investors).
  • Reduced payment errors 71% and support costs by ₱12.2M/month through a unified payments hub.
  • Led UX across 5+ concurrent Agile squads for a major Philippine universal bank.

Education

Certified Design Sprint Facilitator — DLSU Graduate School of Business. Continuous professional education in design leadership, product innovation, and enterprise design thinking.

Certifications

  • Professional Scrum Product Owner II (PSPO II) — Scrum.org
  • Professional Scrum Master — AI Essentials (PSM-AE) — Scrum.org
  • Enterprise Design Thinking Practitioner — IBM
  • Agile Scrum Master Certification — Scrum Alliance
  • Certified Design Sprint Facilitator — DLSU Graduate School of Business / SixSigma PH
  • Certified Product Development Innovator — DLSU Graduate School of Business
  • Credly Verified Digital Badges — UX Design & Agile Practices
  • Skillsoft Learning Path Completions — UX Design · Product Management · Leadership

Tools & Technologies

Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Zeplin, Miro, FigJam

Project & Agile: Jira, Confluence, Trello, Azure DevOps

Research & Testing: UserTesting, Hotjar, Attention Insight, Clarity UX, Optimal Workshop, Maze

AI & Vibe Coding: Claude (Anthropic), ChatGPT (OpenAI), Copilot, GitHub

Methodologies: Agile/Scrum, Design Sprints, Enterprise Design Thinking, Lean UX, Service Design